One Of These Things Are Not Like The Other

Have you ever took something in to be repaired and when you get it back,  it's not the same as the way you sent it in?

For Christmas, I got a diamond necklace.  I loved it, I wore so much that the Clasp on the back became loose.

I had my boyfriend take it back to JC Penney to get fixed. When we got the chain back, I noticed something was different.

I went back and looked at prior pictures to make sure that I was in imagining things. The chain came back at least 2" shorter.

I asked myself come out why would my chain be 2" shorter when I sent it for the clasp to be replaced?

What was even what crazy was when I called JC Penney to tell them that, they seem surprised as well. So my chain has been in the shop for at least a month because of the class. Now I have to send the chain back, no telling how long it will take but I'd like my chain to be the way it was when I got it.

Have you ever had an issue like that? What did you do?